> ## Documentation Index
> Fetch the complete documentation index at: https://developers.perkstar.co.uk/llms.txt
> Use this file to discover all available pages before exploring further.

# Klaviyo

> Connect loyalty profiles and events to Klaviyo and verify the correct account.

Use Perkstar loyalty data in Klaviyo segments and flows. This sync connection is
separate from [Resend email delivery](/integrations/resend): it does not change the
account Perkstar uses to send invitation emails.

## Connect

1. Sign in to the intended business with permission to manage integrations.
2. Open **Integrations → Klaviyo → Connect** and review the provider authorisation.
3. Choose the intended Klaviyo account and return to the same Perkstar business.
4. Open **Manage** and confirm the connected account name. Check for any setup or
   data-delivery warning before relying on the connection.

Availability depends on the business's access and platform configuration. Do not
create a second active connection to work around an account mismatch.

## Verify the first result

Use an authorised test customer and one supported loyalty action. Compare the
customer's profile properties and corresponding event in Klaviyo with Perkstar's
**Last successful sync**, **Queued events**, **Failed events** and recent delivery
rows. A successful authorisation is not proof that a flow sent an email.

The synchronised data includes customer identity/contact details, cards, balances,
reward activity, join and activity dates, group/birthday and recorded email/SMS
consent properties. Configure your Klaviyo flows to respect those choices. Keep
emails disabled in a test flow unless a controlled test send is intended.

## Recover and disconnect

Inspect failed events and the visible error first. Repair an expired authorisation
through the workspace; do not import the same audience repeatedly to force a
retry. Disconnect through **Manage** when retiring the connection and review any
separately scheduled Klaviyo flows in Klaviyo. Disconnecting does not recall mail
already accepted by that provider. Contact support with the account and event
reference, without customer lists or credentials.