> ## Documentation Index
> Fetch the complete documentation index at: https://developers.perkstar.co.uk/llms.txt
> Use this file to discover all available pages before exploring further.

# Delivery reports and recovery

> Understand email outcomes and recover a stopped or failed send without changing sending accounts silently.

## Read the campaign report

Open **Invitation campaigns**, choose the campaign and check which sending account
the run used. A connection status and an individual message outcome answer different questions.

| Outcome                         | What it means                                                                |
| ------------------------------- | ---------------------------------------------------------------------------- |
| Queued or waiting               | Delivery has not finished; the next check time is not a delivery promise     |
| Excluded or held before sending | The address was not submitted. A quality verdict is not a bounce             |
| Provider accepted               | Resend accepted the request; it does not prove inbox placement or reading    |
| Delivered                       | Resend reported delivery; it does not prove reading                          |
| Bounced or failed               | The provider reported rejection or failure; inspect its reason               |
| Uncertain                       | Perkstar cannot safely establish the outcome yet; do not assume it is unsent |

A later bounce can follow an earlier accepted or delivered event. Read the outcome
and provider evidence together rather than adding every historical status as a
separate recipient.

## Retry deliberately

Connecting Resend does not restart a stopped campaign. Review the remaining
recipients and the selected sending account before choosing a supported retry.
Previously accepted invitations and uncertain deliveries retain their original
provider record; changing accounts is not a way to resend them automatically.
Consent, unsubscribe and duplicate protection remain enforced.

When using your own Resend account, Perkstar does not buy an Emailable check or
apply its shared address-quality verdicts and bounce-rate pauses. Your own Resend
account can still suppress an address, exhaust a quota or reject a message under
its policies. A Perkstar suspension or unrelated abuse restriction still applies.

## Disconnect or replace the account

Open **Integrations → Resend → Manage Resend** and choose **Disconnect Resend**.
This stops use of the saved sending key. It does not recall accepted emails.
Sending remains unavailable until a replacement connection is explicitly activated;
Perkstar does not silently switch these messages to its shared sender.

You can also revoke the named Perkstar key and remove its webhook in Resend.
Removing the webhook stops later delivery updates. Retain the relevant records
while reconciling any pending or uncertain messages.

## What to give support

Business account number, campaign name or reference, the approximate time, selected
sender, visible error and the provider's message ID if available. Do not include
API keys, webhook secrets or a full customer list.

See [connection setup](/integrations/resend/setup) and the
[email sending terms](https://dashboard.perkstar.co.uk/email-provider-terms).