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Reward eligible online and POS orders with customer matching, order reconciliation and refund recovery. Availability is beta and depends on configuration and the business’s integration entitlement.

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Connect and choose the store

  1. Open the intended business in Perkstar → Integrations → Shopify.
  2. Choose Connect and enter the store details requested by the setup form.
  3. Review Shopify’s authorisation for the correct store. If Perkstar asks you to choose a business, select it explicitly before continuing.
  4. Return to Manage and confirm the store account. Review the default programme and location routes before processing customer sales.
Do not connect a second store simply to bypass a missing permission or failed setup. Each store’s programme and location choices should reflect the business’s actual checkout process.

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Check one controlled order

Use an authorised test customer who can be matched to the intended programme. Check the eligible paid order, its source reference, Perkstar loyalty transaction and reporting location. Follow a controlled refund through the same records. Repeated source events must not become repeated loyalty credits. A connected store or recent product catalogue sync does not prove that a particular order qualified for loyalty. Check order processing and customer matching separately.

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Recover and disconnect

Use the workspace’s activity and error details to identify the affected store, order and location. Fix mapping or authorisation before requesting supported recovery. Do not manually credit and replay the same sale without reconciling it. Disconnect in Manage when retiring the connection, and confirm any remaining Shopify app installation or separately configured automations in Shopify. For custom integrations, see customer sync and idempotency.